Refund policy

Have a problem with your plant? Simply send us a photo of your plant, your order number, and a brief description of the problem within 30 days of receipt of your order. Eligible orders will receive a refund. All refunds are based on the plant cost and do not include shipping charges, allow up to 2 weeks for processing.

 

After 30 days, we cannot be responsible for the plants in your care and will not cover problems with overwintering, animals, insects, diseases, improper planting, drought, flooding, poor drainage, etc. Our goal is that you are successful with our plants (and gardening in general), so our expert staff is here to assist you with any problem you may experience.

Any plant shipped dormant in spring is guaranteed to break dormancy, even if it takes longer than 30 days. 

Please note: our guarantee does not cover plants grown outside of their recommended growing zones. Verify your USDA zone before making a purchase.

A plant refund is based on the plant cost less discounts and shipping charges.  Allow up to 2 weeks for processing.  We reserve the right to request a return of an item.